Service terms and privacy

Clear terms for the work.

Last updated 5 October 2026. Vantum is a South African business. Contact Vantum on WhatsApp 068 693 9017.

Digital products and prices

Vantum sells AI-made digital products through software. A clean CV download on CV ZA costs R19. A clean AI picture costs R20. Buyer lead packs for small sellers cost R19 to R49, as shown on the pack before checkout. These are once-off purchases in South African rand.

Preview your product and check the price before paying. After payment is confirmed, software unlocks the digital result on the relevant product page. Bank payments that require manual confirmation are identified at checkout. No physical item is shipped. AI output can contain mistakes, and buyer leads do not guarantee a sale.

Payments

Vantum is the seller. Online card and instant EFT payments are processed by Paystack. Use only the payment methods and details displayed in the product checkout. Other bank-app and cash payment methods are not available unless they are shown there. We do not currently sell a general stored-value wallet.

Digital-product refunds

If you paid but cannot access your result, were charged twice, or received a faulty or incorrect digital product, message Vantum on WhatsApp 068 693 9017. Include the product and payment reference, but never send your card number, PIN or banking password. We will investigate and restore delivery, correct the product or refund the affected payment as appropriate.

Refunds go back through the original payment method where possible. Processing time depends on the payment provider and bank. Contact us about cancellation or a change of mind; any rights that cannot lawfully be excluded remain in place. Vantum Job-Ready has its own terms: its payments are final once a package opens, and it does not offer voluntary refunds.

Previously agreed services and quotes

Vantum offers adverts, promotional video, seller pages, sales websites, local prospect research, tailored campaigns, follow-up tools and brand launch material. Each quote states the deliverables, sources, formats and integrations included. A new direction or extra work requires a separate quote.

Standard creative packages aim for two working days after cleared payment and a complete brief, subject to the confirmed slot. Custom services have their own agreed scope, price and delivery schedule.

Existing quoted packages and service credits

The package and credit terms below apply to existing quoted service arrangements. They do not change the digital-product prices above or create a general wallet.

Special costs R49. Seller Start costs R199. Refresh costs R99. Page continuation costs R15 per page per complete seven-day period. Team Start costs R799 for five sellers. Team Refresh costs R399 for five sellers. One rand buys one Vantum credit.

Seller Start allocates 139 credits to initial work and four 15-credit page weeks. Team Start allocates 499 credits to initial work and twenty 15-credit page weeks. Credits reserved for future page periods remain prepaid service obligations. Paid and bonus credits are recorded separately. Bonus credits cannot be withdrawn or transferred. Loading credits does not earn commission.

Page service

Seller Start and Team Start include the first four weeks of page service. Continued service requires the customer's renewal consent at R15 per page per week. If fewer than 15 credits remain for a page, it pauses at the end of its paid period. Pausing keeps its assigned identity and approved data. Downloaded files remain available for the customer to use.

Briefs, customer material and approval

The customer must provide accurate product names, sizes, prices, stock facts, fulfilment details and public contact information. The customer confirms that they own or have permission to supply each photo, logo, portrait and other item. Vantum publishes only facts and contact details the customer approves.

One combined correction round is included where the quote says so. Customer work is used as a public example only with separate permission.

Campaigns and lead research

Lead research supplies relevant business prospects and public contact routes. Your quote lists any advertising spend, publishing, outreach and outside service fees included. We agree the audience and contact channels with you. Prospects decide whether to reply or buy.

Cancellation, refunds and corrections

The quote must provide the applicable cancellation and refund information before payment. Where a customer expressly asks Vantum to start during an applicable cancellation period, Vantum records the request and explains any effect on payment for work already supplied. Rights that cannot lawfully be excluded remain in place.

Refunds and reversals are applied to the related unused credits, undelivered service or delivered component as the recorded facts require. Unused paid credits and prepaid page time remain available for the agreed work or applicable refund.

Selling for Vantum

Selling for Vantum costs R0 and does not require a purchase. Sellers earn only on paid sales they bring from other people. Nobody is paid for signing anyone up, and a seller's own purchases earn nothing.

The amount a seller earns on each product is shown with the product before it is sold. Earnings depend on the seller's own sales, and each seller covers their own expenses.

Earnings are paid into the seller's bank account within 12 hours of the paid sale, usually the same day, once the seller's bank details are confirmed. Refunds reverse related earnings.

Find customers

Your first search is free and opens one contact. A search that finds no new contact uses no search credit. You can reopen your saved results free. Search credits are separate from paid service credits and cannot be withdrawn as money.

Results include public product questions, sellers and businesses. A listing is not a confirmed customer. Sources may be old, and a search may include other areas. Check the original post and respect each person's contact preferences. Vantum does not send messages to these contacts for you.

You earn one search when a friend joins on your link and completes their first successful search, up to five rewards in any 30 days. Accounts using the same device or internet connection may not qualify. Search rewards are separate from seller earnings.

Personal information

Vantum collects the information needed to handle an enquiry, prepare and deliver work, maintain customer credits, operate seller pages, record consent and operate the seller programme. This can include a name, South African mobile number, business, area, supplied files, product facts, approvals, seller code and who introduced you. Your account also stores your username, password hash, searches, saved contacts and any contacts you choose to import. Imported contacts stay private to your account and can be removed there. Session cookies keep you signed in. Referral links are remembered for up to 30 days, and hashed device and connection identifiers help limit duplicate rewards.

Public seller codes show who introduced a customer. They are not passwords and do not provide access to private credits, orders or earnings. A seller page publishes only approved public details. The finder displays public source information. Your private account details and imported contacts are not added to that public catalogue. Access to private records is limited to operating the service and meeting applicable duties.

You may ask what information Vantum holds about you, ask for a correction, withdraw optional example permission, or request deletion where the information no longer has to be retained, by call, SMS or WhatsApp to 068 693 9017 or by email to [email protected]. Anyone shown in the finder can ask the same way to have their record removed; we take it off the finder, including for users who opened it before. We keep the payment, permission and service records needed to maintain accurate accounts.

Supplier details and payment

The supplier is Vantum. For quoted work, Vantum provides the required address and registration disclosures, VAT status, EFT beneficiary and unique payment reference with the quote before taking payment. Use the payment details on your quote.

Contact

Call, SMS or WhatsApp 068 693 9017. This number handles service, privacy, credit, cancellation and seller questions.